We're pretty serious about keeping your info safe and secure. Here's the lowdown on how we handle your data when you stay with us or just browse around.
Hey there! Welcome to Frostwyrm Verse Hotel & Spa. We've put together this privacy policy 'cause we think you deserve to know exactly what happens with your personal information when you book a room, grab a spa treatment, or just poke around our website.
Look, running a boutique mountain resort means we need some details from you. Here's what we typically gather:
We're not in the business of doing weird stuff with your data. Here's what we actually do with it:
We don't sell your data to random companies. That's just not our style. However, we do share info with:
We've got industry-standard security measures in place - encrypted connections, secure servers, restricted access to personal data. Our team's trained on privacy best practices, and we regularly audit our systems. That said, no system's 100% foolproof, so we can't guarantee absolute security. We do our best though.
We're based in Canada, but some of our service providers might be located elsewhere. When your data crosses borders, we make sure there are proper safeguards in place to protect it according to Canadian privacy standards.
We keep your info for as long as necessary to provide services and comply with legal obligations. Typically, that means reservation details stick around for about seven years (tax and accounting requirements), while marketing preferences remain until you tell us otherwise.
Cookies are tiny text files that websites store on your device. They're not actual cookies (sadly), but they help us remember stuff about your visit so you don't have to start from scratch every time you come back.
These keep the site running properly. They handle stuff like security, navigation, and your booking cart. Can't really turn these off without breaking things.
Help us understand how people use our site - which pages are popular, where folks get stuck, that sort of thing. We use this to make improvements.
Remember your choices like language, currency, and other settings so you don't have to select 'em every visit.
Track your activity to show you relevant ads and measure campaign effectiveness. You can opt out of these if they're not your thing.
Sometimes we use services from other companies - like Google Analytics, social media plugins, or booking engines. These might set their own cookies. We don't control those, but we've picked partners who respect privacy.
Most browsers let you control cookies through settings. You can block 'em, delete 'em, or get notified when they're being set. Just know that blocking certain cookies might make the site less functional. Here's where to find cookie settings in popular browsers:
By using our website or staying at Frostwyrm Verse, you're agreeing to these terms. If something doesn't sit right with you, let's chat before you book - we're pretty reasonable folks.
Making a Reservation: When you book a room, you're entering into a contract with us. We'll hold your room, you show up when you said you would. Pretty straightforward stuff.
Payment Terms: We typically require a deposit at booking, with the balance due at check-in or check-out depending on your reservation type. We accept major credit cards and debit cards. Payment's processed in Canadian dollars (CAD).
Cancellation Policy: Life happens, we get it. Standard reservations can be cancelled up to 72 hours before arrival for a full refund. Within 72 hours, you're looking at a one-night charge. Peak season and special packages might have different terms - we'll let you know upfront.
No-Shows: If you don't show up and didn't cancel, we'll charge the full reservation amount. Not trying to be harsh, but we likely turned away other guests for your booking.
We work hard to keep things safe and running smoothly, but we can't be held responsible for stuff beyond our control - acts of nature, power outages, your personal belongings, injuries from adventure activities (skiing's awesome but risky), or issues with third-party services we've recommended.
Keep your valuables in the in-room safe. We've got basic security, but we're not liable if something goes missing from your room.
Sometimes we need to do maintenance, update amenities, or adjust services. We'll try to give you advance notice if it affects your stay. In rare cases where we can't provide what you booked (like a spa closure), we'll offer alternatives or partial refunds.
All the content on our website - photos, text, logos, designs - that's our intellectual property. Don't copy it for commercial use without asking us first. Personal use for planning your trip? Totally fine.
These terms are governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of BC. We'd rather settle things amicably over coffee, though.
We might update these terms occasionally. If there are major changes, we'll notify guests with upcoming reservations. The latest version's always posted here with the effective date.
Under PIPEDA (Personal Information Protection and Electronic Documents Act) and similar provincial laws, you've got rights when it comes to your personal data. Here's what you can do:
Request a copy of what personal information we have about you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Keeping accurate records benefits both of us.
Request deletion of your personal info (with some exceptions for legal and accounting requirements). We'll wipe what we can.
Don't want promotional emails? Click unsubscribe or contact us. You'll still get transactional emails about your bookings.
Get your data in a machine-readable format if you want to transfer it elsewhere. Usually takes about a week to prepare.
Wondering how we use your info? Have concerns? Reach out anytime. We're here to explain things in plain language.
Just send us an email at reservations@frostwyrmverse.info with "Privacy Request" in the subject line. We'll verify your identity (gotta make sure we're giving info to the right person) and respond within 30 days.
If you're not satisfied with how we've handled your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd really appreciate the chance to make things right first, though.
Look, privacy stuff can be confusing. If you've got questions about how we handle your data, want to exercise your rights, or just need clarification on something in this policy, don't hesitate to reach out.
Email: reservations@frostwyrmverse.info
Phone: (604) 555-7829
Mail: Privacy Officer, Frostwyrm Verse Hotel & Spa
1850 Blackcomb Way, Whistler, BC V8E 0X3, Canada
We typically respond to privacy inquiries within 2-3 business days. For formal data requests, allow up to 30 days as required by law.
We're transparent about changes to our privacy practices. Here's a history of major updates:
October 28, 2025
Added clearer language around cookie usage, updated contact information, expanded guest data rights section to reflect recent privacy law changes.
March 15, 2025
Major revision to align with updated PIPEDA guidelines, added section on international data transfers, revised retention periods.